Case Study: Galeam Ensures Compliance and Enhanced Transparency with FaceUp

Galeam, a leading security services provider in Mexico, leveraged FaceUp's Whistleblowing Solution and Anonymous Reporting Platform to improve internal transparency, detect irregularities early, and foster a culture of ethical behavior and trust. 

The implementation of FaceUp has significantly reduced corruption and personnel turnover while improving their competitive advantage in the industry. This case study explores Galeam’s journey toward operational excellence and FaceUp's role in helping them achieve their goals.

About Galeam

Founded in 2012 by brothers Francisco and Gerardo, Galeam has grown beyond only providing basic security guard services. Today, Galeam is a prominent name in executive protection and private security consulting, serving high-profile clients across various industries, including schools, pharmaceuticals, and financial services.

• Industry: Security Guards, Executive Protection, Private Security Consulting Services
• Size: 300 employees
• Location: Mexico

Challenges Faced Without a Secure Reporting System

As their operations expanded, Galeam recognized the need for a reliable and user-friendly reporting solution. As most of their personnel weren’t required to be technologically savvy, any new system had to be intuitive and easy to use.

“We needed a reporting channel that was compliant with the international standards our clients required, but also knew that we couldn’t dedicate lots of extra time and resources implementing a demanding project.”

Additionally, the company had already faced resistance from employees who feared retaliation or doubted that their reports would be processed appropriately. The situation was further complicated by limited resources.

• Limited resources for a demanding implementation
• Need for compliance with international standards
• Lack of oversight of field operations
• Issues with expense reports and improper resource usage

Tackling the Main Issue: Internal Transparency and Monitoring 

Faced with these challenges, Galeam understood that their primary need was for a reporting solution that was not only user-friendly but also robust enough to monitor their dispersed field operations and detect misconduct before it escalated. 

”​​When handling reports of this nature, the top concern is data privacy and information security. Although we don’t aim to request sensitive information, we anticipate that some delicate matters were going to be received.”

Given the nature of their business, data privacy and information security were of utmost importance. Galeam needed a platform that could handle delicate matters securely while providing the necessary tools for their team to act swiftly and efficiently.

Main Decision-Making Factors for Choosing FaceUp

“We were clear on the expectation of early detecting irregularities and having the necessary information to decide and act upon. It’s also important to mention that FaceUp presented us with the best value for our needs.”

• The need for data privacy and information security
• Ease of use for informants 
• Powerful tools for the investigative team
• Affordable 

After careful consideration, Galeam chose the FaceUp platform. To our delight, they’ve reported that our platform met and exceeded Galeam’s expectations of detecting irregularities early and providing the necessary information to act upon. Here’s how:

The FaceUp Solution

FaceUp's Whistleblowing and Anonymous Reporting Platform is known for offering a balance of simplicity and powerful features. The platform offered Galeam an easy-to-use interface for informants and robust capabilities for administrators, ensuring early detection and compliance with international standards.

“We were pleasantly surprised by the platform’s ability to help us deter, detect early, and demonstrate that we are effectively following up on what our collaborators report.”

A Quick and Straightforward Implementation Process

The implementation of FaceUp was remarkably swift and seamless, causing minimal disruption to Galeam’s existing operations. The FaceUp Customer Care Team provided ongoing support, promptly addressing any customization needs. This efficient process allowed Galeam to quickly integrate the platform into their daily operations, setting the stage for immediate improvements.

• Rapid implementation
• Integration with existing operations
• Ongoing support 

“Some of the highlights of working with FaceUp are that we love the fact that the interaction is simple and to the point. We know that specific matters are treated by the respective members of the team, enabling every part of the process to improve the business moving forward.”

Results

The results of implementing FaceUp were transformative for Galeam. The platform provided additional "eyes and ears," allowing the company to control situations that would otherwise go unnoticed. Furthermore, it played a crucial role in revitalizing Galeam’s workplace culture.

“The FaceUp platform has also enabled us to revamp our values and ethical culture because now, every employee knows that our ethical channel is a real alternative for being safely heard.”

Quantitative and Qualitative Outcomes:

• Increased Quality of Reporting: Leading to early detection and action 
• Corruption Reduction: Removal of unethical managers
• Reduction in personnel turnover: 20% lower at affected locations
• Operational Improvements: Enhanced oversight and improved compliance
• Unexpected Benefits: Competitive advantage in RFIs due to enhanced ethical standards and reporting mechanisms

”Regardless of the number of reports we receive, we are satisfied by the content of such reports.”

Client Testimonial: FaceUp in Galeam's Own Words

Galeam's own words best capture the success of the partnership between Galeam and FaceUp. The platform exceeded their expectations, proving to be a powerful tool for information gathering, process improvement, and fostering a strong ethical culture.

“The platform offers a powerful mix of simplicity for the informant and a robust set of functionalities for administrators and investigators. It enables information and raw materials for process improvement, training reinforcement, and a workplace culture compass. Our expectations have been fulfilled and exceeded.”

Get FaceUp and Transform Your Operations Today 

Galeam's journey with FaceUp demonstrates how a well-chosen solution can dramatically improve a company’s operations, ethical culture, and competitive standing. Through FaceUp, Galeam enhanced their compliance posture, gained valuable insights, and built a transparent, trustworthy workplace that resonates with their employees and clients alike.

A Special Thank You to Ética Integral and Galeam

We extend our gratitude to Jaime Gomez Balderrama, Founder and Managing Partner of Ética Integral, whose expertise and partnership have been invaluable to FaceUp. We also deeply appreciate the time, trust, and collaboration of Gerardo De Lago and Francisco De Lago, whose leadership and ethical commitment were critical to the effective implementation of FaceUp's Whistleblowing Solution at Galeam. Their efforts show admirable dedication to a culture of transparency and ethical conduct within their organizations. Thank you for sharing these insights with us!